HELP AND FAQs
1. What payment methods do you currently accept?
PayPal And Western Union And Debit Card
You can make your payment using your PayPal account.
If you don’t yet have a PayPal account, you can still pay using a variety of credit and debit cards.
We accept payment in many currencies.
Credit or debit card
Note: For security reasons, your credit card details will not be stored.
2. How can I check the status of my order?
If you would like to track the status of your order, contact us by whatsapp.
3. Are there any additional shipping costs?
In some cases, your destination country may charge customs duties or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for more information.
4. Where can you ship?
We ship worldwide. We may need additional information to ship to certain locations, if this is the case we will contact you as soon as possible.
5. What kind of warranty do you offer on your products?
We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C staff will do detailed item checking to ensure the high quality.
6. What is your return policy?
Customers must contact customer service to initiate the return process within 7 days of receiving your items. If your product arrives defective, not-shipped, or has the wrong color, you are eligible for a full refund. However, if the item is not faulty or is made to the size you ordered but does not fit, please note that we will not accept your returned item.
7. What will the shipping cost be?
We have three shipping methods including free shipping, standard shipping and expedited shipping. Shipping costs vary from country to country. It also depends on the weight of the items you order. You can place a test order to check the shipping cost.
8. How long is the delivery time?
Currently, it takes 10-20 days to make a dress from the day you place an order. You can check the specific tailoring time on the product page. Shipping time depends on shipping methods. The fastest shipping takes 4-7 days to ship. Standard shipping takes 8-13 days, the sooner you place an order, the sooner we start preparing your dress. Thank you.
You may also ask yourself these questions:
Q: Can you change the dress detail for me?
A: We can help our customers to change the details of the dresses. The customer should contact our customer service for the change.
Q: If I order this dress in a standard size, can I return it if it doesn’t fit? Or if I don’t like it?
A: If we send you a fake or incomparable dress, we will take full responsibility and give you a solution for your satisfaction. We are afraid that return without reason is not acceptable. So please measure your body accurately according to our website size chart. We offer the size and color guide for your good use. Every dress you order will be completely made to your size. Our tailors will make the perfect dress for you.
Q: Hi, do you have any real stores? Where can I try on the dress? I’m a little nervous ordering the dress online without trying it on first.
A: We are sorry, we don’t have real stores in your place, and we just do online business. We make high quality dresses according to the pictures. When you buy online, you can also take advantage of more competitive prices. Please feel free to contact us and we are ready to give you some professional suggestions.
Q: Can I place my order over the phone?
A: At this time, we only accept online orders.
Q: Can I change the size and color of my dresses after payment?
A: If you want to change the size or color within 24 hours after payment, please contact us. We will cancel your order and refund you in full. You may need to place a new order with us.
Q: Hi, how can I order multiple items?
A: To place an order for multiple items, you will need to follow the procedures below. 1. Login to our website; 2. Choose color, size and add item to cart; 3. Press the continue shopping button and add more items to the cart; 4. Check out and pay for the dress. Our website will guide you according to your order.